Terms & Conditions

Article 1 · Preamble and Provider Identification

These Terms and Conditions (hereafter "T&Cs") apply to all services offered by:

VAT not applicable, Article 293 B of the French General Tax Code.

The provider is neither a medical doctor, psychologist, nor regulated health professional. Coaching, hypnotherapy, and training services do not substitute for medical or psychological treatment. They are not intended to establish a diagnosis, prescribe treatment, or cure a pathology.

Article 2 · Purpose

These T&Cs define the rights and obligations of the parties in the context of the sale of services offered by Thomas Masselis, both to individuals (hereafter "the Client") and to businesses and organizations (hereafter "the Corporate Client").

Any booking, package purchase, or quotation signature implies full acceptance of these T&Cs.

Article 3 · Description of Services

3.1 Individual Coaching & Support

Individual sessions combining integrative coaching and hypnotherapy, according to the needs identified with the Client. These sessions are designed for individuals undergoing deep transformation, post-burnout recovery, major life transitions, or those seeking work on deep patterns (invisible wounds, persistent fears, limiting beliefs).

Sessions take place in-person at the provider's office (Chavoy, 50870) or remotely via a secure video conferencing platform. Each session lasts between 1 and 2 hours, according to the work in progress. The provider adapts the duration based on what emerges in the session, with no extra charge for the Client.

3.2 Corporate Services

The provider offers businesses and organizations consulting missions, audits of human and organizational processes, and custom training (burnout prevention, team dynamics improvement, workflow optimization). The content, duration, and procedures of each mission are defined in a quotation or commercial proposal signed by both parties prior to any intervention.

Article 4 · Fees

4.1 Individual Coaching & Support

The following fees are in effect as of the publication date of these T&Cs. They are expressed in euros, VAT not applicable (Article 293 B of the French General Tax Code):

Special rates may be offered on a case-by-case basis, at the sole discretion of the provider, according to the Client's personal situation.

4.2 Corporate Services

Fees for corporate services are established by quotation, depending on the nature of the mission, its duration, location, and number of participants. As a guide:

Travel costs beyond a 50 km radius from Chavoy (50870) are billed separately, at 0.60 EUR per kilometre or the actual cost of transport (train, plane), upon submission of receipts. Accommodation and meal expenses, when necessary, are the responsibility of the Corporate Client, unless otherwise agreed.

4.3 Fee Revision

The provider reserves the right to modify its fees at any time. Applicable fees are those in effect on the date of booking or quotation signature. An ongoing package remains at the rate agreed upon at purchase.

Article 5 · Payment Methods

5.1 Accepted Payment Methods

The Client may pay by card online, through the secure Stripe platform at the time of booking, by bank transfer, or in cash on the day of an in-person session. Bank details are provided to the Client upon confirmation of the appointment. The provider does not operate a card terminal, so card payments are taken online only.

5.2 Individual Sessions (Unit Rate)

Payment is due at the time of online booking by card, or by bank transfer received no later than 48 hours before the session, or in cash on the day for in-person sessions. For remote sessions, payment by card or bank transfer is required before the session.

5.3 Packages

A package may be paid in a single payment or in several instalments, by card online, by bank transfer or in cash. Each session can be booked as soon as its share of the price has been paid: the Client moves forward at their own pace and never books a session that has not yet been paid for.

Completed sessions, upcoming sessions and payments received can be viewed at any time on the programme's personal page, the link to which is sent to the Client at purchase.

5.4 Corporate Services

A 50% deposit of the total amount is required upon quotation signature. The balance is payable upon receipt of the invoice, within 30 days from the invoice date.

In case of late payment, late payment penalties will apply at the rate of three times the legal interest rate in effect, in accordance with Article L.441-10 of the French Commercial Code. A flat fee of 40 EUR for collection costs will also be due, in accordance with Article D.441-5 of the French Commercial Code.

5.5 Invoicing

An invoice or receipt is provided to the Client after each payment, via the Abby invoicing platform. Any refund gives rise to a credit note. Invoices are issued in euros, VAT not applicable (Article 293 B of the French General Tax Code). If the provider becomes VAT-registered (exceeding the exemption threshold), fees will be adjusted accordingly and the Client will be notified.

Article 6 · Booking and Hours

Sessions are booked online via the provider's own booking system, accessible from www.thomasmasselis.com and hosted at rdv.thomasmasselis.com, or by direct contact (phone, email).

Time slots outside these hours may be offered occasionally, at the sole discretion of the provider.

Article 7 · Cancellation, Rescheduling and No-Shows

7.1 Cancellation by Client (Individual Sessions)

Any session may be cancelled or rescheduled free of charge provided the provider is notified at least 48 hours before the scheduled time.

If cancellation or rescheduling occurs less than 48 hours before the session, the session is considered due and will be charged in full. Within a package, the session may be deducted from the package.

In case of a no-show without notice, the session is due under the same conditions.

7.2 Cancellation by Provider

The provider reserves the right to cancel or reschedule an appointment due to force majeure or justified impediment. The Client will be notified promptly and offered a new time slot. No fees will be charged to the Client in case of cancellation initiated by the provider.

7.3 Corporate Services

Cancellation and rescheduling conditions for corporate services are defined in the signed quotation or training agreement between the parties. In the absence of a specific clause, cancellation occurring less than 14 business days before the mission begins results in payment of 50% of the total service amount. Cancellation within 7 business days results in payment of the full amount.

Article 8 · Package Terms and Conditions

A package brings together several sessions of the same service, for an overall price set at the time of purchase. It appears as a "programme" on the Client's personal page.

A package is valid for 12 months from its purchase, unless a different period is agreed at that time. The expiry date is shown on the programme's personal page, and the provider may extend it at the Client's request. After that date, sessions not yet booked can no longer be booked and do not entitle the Client to any refund.

A package is strictly personal and cannot be transferred or assigned to a third party.

The Client may end their package at any time before its expiry date, without having to give a reason, by simply sending a message to the provider. Completed sessions, together with any sessions deducted under Article 7.1, are then recalculated at the single-session rate in effect on the date of purchase. The difference between the amounts paid and this sum is refunded to the Client within 14 days, using the original payment method unless otherwise agreed, and a credit note is issued. If the amounts paid do not exceed this sum, no further payment is requested from the Client. Sessions booked but not yet completed are cancelled under the conditions of Article 7.1.

For example: for a fully paid 5-session package at 320 EUR, with 2 sessions completed, the amount retained is 2 × 70 EUR = 140 EUR, and 180 EUR is refunded to the Client.

Article 9 · Remote Sessions

Remote sessions are conducted via a video conferencing platform whose link is provided by the provider before the session. The Client agrees to have a stable internet connection, a calm and confidential environment, and a device equipped with a functioning camera and microphone.

In case of a technical problem preventing the proper conduct of the session and which cannot be resolved within the first 15 minutes, the session will be rescheduled free of charge.

For Clients in a different time zone, the reference time for the appointment is Paris time (CET/CEST). It is the Client's responsibility to confirm the time difference.

Payment for remote sessions follows the terms of Article 5: by card online at the time of booking, or by bank transfer received no later than 48 hours before the session.

Article 10 · Liability and Limits of Support

The provider commits to using all means at its disposal to provide high-quality support. This is an obligation of means, not results. The Client remains solely responsible for their decisions, actions, and the evolution of their personal or professional situation.

Coaching and hypnotherapy sessions do not replace medical, psychiatric, or psychological consultation. The provider reserves the right to refuse or interrupt support if they believe the Client's situation requires specialized medical care. In such cases, the Client will be referred to a competent healthcare professional.

The provider cannot be held responsible for any indirect damage related to the use of its services.

Article 11 · Confidentiality

The provider commits to maintaining strict confidentiality regarding all information shared by the Client during sessions. No personal information will be disclosed to third parties without the Client's written consent, except when required by law.

This confidentiality obligation also applies within corporate service provision, for strategic, organizational, or personal information of which the provider may become aware.

Article 12 · Data Protection

In providing its services, the provider collects and processes personal data (name, surname, email, telephone, and where applicable, health information voluntarily shared by the Client). This data is processed in accordance with the General Data Protection Regulation (GDPR - EU Regulation 2016/679).

Data is collected for appointment management, invoicing, and support follow-up. It is in no way sold to third parties for commercial purposes.

The Client has the right to access, rectify, delete, and port their data, which can be exercised by email to hello@thomasmasselis.com. In case of dispute, the Client may lodge a complaint with the CNIL (French National Commission for Data Protection) or equivalent authority in their jurisdiction.

Article 13 · Intellectual Property

All content produced by the provider in the course of its services (training materials, audit documents, methodologies, tools) remain its exclusive intellectual property. Any reproduction, distribution, or use outside the agreed scope requires the prior written consent of the provider.

Article 14 · Right of Withdrawal

In accordance with Article L.221-28 of the French Consumer Code, the right of withdrawal does not apply to services fully performed before the end of the withdrawal period, when execution has begun with the Client's express consent and express waiver of their withdrawal right.

For unused packages, the individual Client has a 14-day withdrawal period from the date of purchase, in accordance with Article L.221-18 of the French Consumer Code, provided that no session has been completed. The refund will be processed within 14 days of receiving the request.

Article 15 · Dispute and Consumer Mediation

In case of dispute between the Client and the practitioner, both parties will endeavour to resolve it amicably: the Client shall send a written complaint to the practitioner.

Failing an amicable agreement, or in the absence of a reply from the practitioner within a reasonable period of one (1) month, a Client who is a consumer within the meaning of Article L.612-2 of the French Consumer Code may refer the matter free of charge, if a disagreement remains, to the competent mediator listed by the Commission for the Evaluation and Control of Consumer Mediation (CECMC) pursuant to Article L.615-1 of the French Consumer Code, namely:

The Client may also file a complaint on the European Online Dispute Resolution platform: ec.europa.eu/consumers/odr

For Clients outside France, disputes may be subject to the jurisdiction of the Client's country of residence in accordance with applicable consumer protection laws.

Article 16 · Applicable Law and Jurisdiction

These T&Cs are governed by French law.

For disputes with individual Clients, the competent court is that of the Client's place of residence, in accordance with applicable jurisdiction rules.

For disputes with Corporate Clients, the competent court is the Commercial Court of Coutances (Tribunal de Commerce de Coutances), unless otherwise provided by law.

Article 17 · Amendment of T&Cs

The provider reserves the right to modify these T&Cs at any time. The applicable T&Cs are those in effect on the date of booking or quotation signature. Subsequent modifications do not apply to services already ordered or ongoing packages.

Article 18 · Force Majeure

Neither party shall be held responsible for a breach of contractual obligations resulting from a force majeure event as defined in Article 1218 of the French Civil Code (war, natural disaster, pandemic, general strike, widespread internet outage). The affected obligations shall be suspended for the duration of the event.